Privacy policy
Privacy Policy
Last updated: 2 July 2026
This Privacy Policy explains how Revival Vintage Limited collects, uses, stores and shares personal information when you visit our website, place an order, contact us, sign up to marketing, make a return, or otherwise interact with us.
For the purposes of UK data protection law, Revival Vintage Limited is the controller of your personal information.
Contact details
If you have any questions about this Privacy Policy, how we use your personal information, or if you would like to make a data protection complaint, please contact us at:
Email: help@revivalvintage.co.uk
Postal address:
Revival Vintage Limited
1-3 Swan Lane
Lockwood
Huddersfield
HD1 3TW
United Kingdom
1. Personal information we collect
We may collect and use the following types of personal information.
Website and device information
When you visit our website, we may collect information such as your IP address, browser type, device type, time zone, pages viewed, products viewed, referral source, search terms, cookie information and how you interact with our website.
We use this information to operate our website, improve the customer experience, understand website performance, prevent fraud and support advertising and analytics.
Order and account information
When you place an order or create an account, we may collect your name, billing address, shipping address, email address, telephone number, order details, payment status, delivery details, customer account details and information needed to process your purchase.
We use this information to process and fulfil your order, take payment, arrange delivery, provide order confirmations, manage returns and exchanges, provide customer support, prevent fraud and comply with our legal obligations.
Payment information
Payments are processed securely by our payment providers. We do not store full payment card details on our own systems.
We may receive limited payment information such as payment status, payment method, transaction references, fraud screening results and limited card information such as the last four digits of a card.
Delivery, customs and overseas shipment information
Where needed to fulfil your order, we may process your name, delivery address, email address, telephone number, order details, parcel tracking information and customs or duty-related information.
This information may be shared with delivery, courier, customs, duties, tax and international shipping providers where necessary to deliver your order.
Customer service information
If you contact us by email, social media, post or another channel, we may collect your name, contact details, order number, message content and any other information you provide.
We use this information to respond to your enquiry, manage customer service issues, handle complaints, process returns, resolve disputes and keep appropriate records.
Returns and exchange information
If you request a return, exchange or store credit, we may collect information such as your order details, returned items, return reason, refund or exchange preference, return tracking details and communications about the return.
We use this information to manage returns, exchanges, refunds, store credit and related customer service issues.
Marketing information
If you sign up to receive marketing from us, we may collect your name, email address, marketing preferences and information about your interaction with our emails, adverts and website.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
Reviews, photos and social media content
If you leave a review, tag us on social media, send us a photo, enter a competition or otherwise provide content to us, we may process your name, username, image, comments and related content.
We will only use customer photos or user-generated content for marketing where we have an appropriate basis to do so, such as your consent or where you have clearly shared the content with us for that purpose.
2. How we use your personal information
We use your personal information to:
operate and improve our website; process, fulfil and deliver orders; process payments and refunds; manage returns, exchanges and store credit; provide customer support; respond to enquiries and complaints; prevent fraud and protect our business; send service messages about your order; send marketing where permitted; personalise our website, adverts and customer experience; comply with tax, accounting, consumer law, customs and other legal obligations; and establish, exercise or defend legal claims.
3. Lawful bases for using your information
We only use your personal information where we have a lawful basis to do so. Depending on the situation, we may rely on the following lawful bases.
Contract
We use your information where necessary to fulfil our contract with you, for example to process your order, take payment, deliver goods, process returns and provide customer support.
Legal obligation
We use some information where required by law, for example for tax, accounting, consumer law, customs, product safety, fraud prevention or responding to lawful requests.
Legitimate interests
We may use your information where necessary for our legitimate business interests, provided your rights do not override those interests. This may include improving our website, responding to customer enquiries, preventing fraud, keeping business records, managing complaints, understanding customer behaviour, and limited marketing to existing customers where permitted.
Consent
We rely on consent where required, for example for certain marketing activities, non-essential cookies or where you give us permission to use content such as customer photos.
You can withdraw consent at any time where we rely on it.
4. Who we share your personal information with
We may share your personal information with trusted third parties who help us operate our business and provide our services to you. This may include:
online store and website providers; payment processors and fraud prevention providers; delivery, courier, customs, duties and fulfilment providers; returns and exchange providers; order, stock and warehouse management systems; customer service and complaints platforms; email marketing and advertising platforms; analytics providers; IT, hosting and website support providers; professional advisers such as accountants, insurers and legal advisers; and regulators, law enforcement or other authorities where required by law.
We only share personal information where necessary for the relevant purpose and we require our service providers to handle personal information securely and in line with data protection law.
5. Marketing and advertising
We may use your personal information to send marketing communications, show relevant adverts, measure advertising performance and understand how customers interact with our website, emails and adverts.
Where required, we will only send marketing with your consent. In some cases, we may send marketing to existing customers where permitted by law, provided you have not opted out.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting help@revivalvintage.co.uk.
You can also manage cookies through our cookie banner, browser settings or device settings.
6. Cookies
Our website uses cookies and similar technologies. Cookies are small files placed on your device which help websites function, remember preferences, analyse traffic and support advertising.
We may use the following types of cookies.
Essential cookies
These are needed for the website to work, such as basket, checkout, security and customer account functions.
Analytics cookies
These help us understand how visitors use our website so we can improve it.
Marketing cookies
These help us measure advertising and show relevant adverts.
Preference cookies
These remember choices such as region, currency or cookie preferences.
Where required, we will ask for your consent before using non-essential cookies. You can change your cookie preferences through our website cookie settings, where available, or through your browser settings.
Blocking some cookies may affect how the website works.
7. International transfers
Some of our service providers may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take steps to ensure appropriate safeguards are in place. This may include using countries with adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms under UK data protection law.
8. How long we keep your personal information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
As a guide:
Order and transaction records are usually kept for up to 7 years for tax, accounting and legal reasons.
Customer service records are kept for as long as needed to resolve the enquiry and maintain appropriate business records.
Marketing data is kept until you unsubscribe or withdraw consent, unless we need to retain a suppression record to make sure we do not contact you again.
Complaint records are kept for as long as needed to investigate the complaint, evidence our response and comply with legal obligations.
Website analytics and cookie data is kept in line with the relevant cookie duration or provider retention settings.
We may keep information for longer where necessary to deal with disputes, legal claims, fraud prevention, regulatory requirements or enforcement of our terms.
9. Your rights
Under UK data protection law, you may have the right to:
access the personal information we hold about you; ask us to correct inaccurate or incomplete information; ask us to delete your personal information; ask us to restrict how we use your information; object to certain uses of your information; ask for your information to be transferred to another provider; withdraw consent where we rely on consent; and complain about how we use your personal information.
These rights are not absolute and may depend on the circumstances.
To exercise your rights, contact us at help@revivalvintage.co.uk.
We may need to ask for information to confirm your identity before responding to a rights request.
10. Right to object
You have the right to object to us using your personal information where we rely on legitimate interests, including for direct marketing.
You can object to direct marketing at any time by using the unsubscribe link in our emails or by contacting help@revivalvintage.co.uk.
11. Data protection complaints
If you have a complaint about how we handle your personal information, please contact us at:
Our customer service team monitor this inbox daily.
We will acknowledge data protection complaints within 30 days of receiving them. We will investigate the complaint without undue delay, keep you updated where appropriate, and tell you the outcome without undue delay.
If a data protection complaint is received through another channel, we will make sure it is recorded and handled through our customer service process.
If you are unhappy with our response, you also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
12. Security
We take appropriate steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website, email system or online service is completely secure. Please take care when sharing information online and contact us if you believe your information may have been compromised.
13. Automated decision-making
We do not make decisions based solely on automated processing that have a legal or similarly significant effect on you.
Our website, payment providers and fraud prevention providers may use automated tools to help detect and prevent fraud, protect payment security and reduce risk.
14. Children
Our website is not intended for children and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or how we use personal information.
